Billing, Cancellation, and Refund Policy

Subscriptions and Billing

Core Documentation and Professional Support Suite are currently individual subscriptions. Customers may select monthly or annual billing where offered. The displayed price and billing interval are confirmed during Stripe Checkout. Subscriptions renew automatically at the selected interval unless canceled before renewal.

Monthly Generation Windows

Generation allowances operate in monthly usage periods regardless of whether the customer selected monthly or annual billing. Annual customers do not receive one annual allowance; they receive the applicable monthly allowance during each monthly usage period while the annual subscription remains active.

Generation Limits

Core Documentation includes up to 75 completed generations per monthly usage period. Professional Support Suite includes up to 150 completed generations per monthly usage period. Unused generations expire at the end of the applicable monthly usage period, do not roll over or accumulate, have no cash value, cannot be transferred between accounts, and do not create a refund or credit.

Counting and Enforcement

Completed generation events count against the applicable allowance. Requests blocked for suspected PHI or rejected before generation are not completed outputs. Limits are enforced by the secure server, and attempts to bypass them are prohibited.

Cancellation

Customers may initiate cancellation through Account and Billing > Manage Billing. Cancellation ordinarily takes effect at the end of the current paid billing period. It stops the next automatic renewal but does not immediately remove paid access. Monthly customers retain access through the current monthly paid term. Annual customers retain access through the current annual paid term and continue receiving the applicable monthly generation allowance until that term ends.

Refunds

Except where required by applicable law, all subscription payments are final and non-refundable. Canceling a subscription prevents its next automatic renewal but does not ordinarily terminate access immediately. Customers retain access through the end of the current paid monthly or annual subscription term. No prorated refunds, partial refunds, credits, or reimbursements are provided for unused subscription time, unused generations, failure to use the service, or a decision to stop using the service before the end of the paid term.

Annual Subscriptions

Annual subscribers continue receiving the monthly generation allowance associated with their selected package during the active annual term. Cancellation does not convert the remaining annual term into a refund.

Promotions and Failed Payments

Promotion codes may have eligibility, duration, product, customer, or redemption restrictions; have no cash value; do not create a right to future discounts; and do not change cancellation or no-refund rules unless expressly stated. Failed, past-due, unpaid, disputed, reversed, or incomplete payments may result in a grace period, restricted access, or suspension according to subscription status and applicable Stripe settings.

Billing Questions

Submit billing questions through the Contact LeanMaster form at /contact.